You can’t manage what you don’t measure. Agencies have been performing winter maintenance in one manner or another for a hundred years. Measuring how well we’ve been doing is a much harder proposition largely because no two storms are alike and the fact that they come and go so quickly and often overlap. Our two guests on this episode are no strangers to winter maintenance; Steve Lund is the State Maintenance Engineer for the Minnesota DOT and Caleb Dobbins is the State Maintenance Engineer for the State of New Hampshire. Both states have well developed programs to measure how well they perform winter service. Listen in as we talk about levels of service and performance metrics in use today and how they are used to manage winter maintenance operations.
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